FAQ

General

1. What products do you offer? We specialize in high-quality night vision devices, including goggles, monoculars, and thermal imaging systems. All our products are built and calibrated in Canada.

2. Are your products available to civilians? Yes, our products are available to both civilian and professional markets, including military, law enforcement, and outdoor enthusiasts.

3. What does FOM (Figure of Merit) mean? FOM (Figure of Merit) is a key specification for night vision tubes, calculated by multiplying the tube’s resolution (in line pairs per millimeter) by its signal-to-noise ratio (SNR). Higher FOM values generally indicate better image quality, clarity, and performance in low-light conditions.

4. What is autogating? Autogating is a feature in modern night vision devices that rapidly adjusts the voltage supplied to the photocathode, helping to maintain image clarity in dynamic lighting conditions. It reduces image blooming and prevents damage to the intensifier tube when exposed to bright light.

5. What is the advantage of white phosphor over green phosphor? White phosphor tubes provide a more natural black-and-white image, offering improved contrast and detail recognition. Many users find white phosphor to be less fatiguing to the eyes and more effective in differentiating objects and terrain, especially during prolonged use.

6. What does gain mean in night vision devices? Gain refers to the amplification of light (photons) by the image intensifier tube. It essentially measures how much the available light is multiplied, translating to the overall brightness of the image. In common terms, higher gain can improve visibility in extremely dark environments, but too much gain can lead to a washed-out image. Finding the right balance is key to achieving optimal image quality.

7. What makes up a night vision device and what options do I have as a buyer? A night vision device consists of several key components: the image intensifier tube, lenses, and the housing. We offer two main purchasing options:

  • Starter Kits: These are pre-built systems designed to offer a quick and budget-friendly solution for those who need reliable night vision without the complexity of customization.

  • Custom Built to Order Devices: For those seeking a tailored experience, we offer the option to select specific image intensifier tubes, lenses, and housings. This allows you to build a device that meets your exact performance requirements and budget. Reach out to our team for guidance on choosing the best components for your needs.

8. How do you handle tube availability and selection? We maintain an inventory of night vision tubes with varying specifications. Units are shipped with the tubes currently in stock, ensuring quick delivery times. For those looking to select the best possible tube for their needs, we encourage reaching out to our team. We'll provide detailed information on available tubes and guide you to the best choice based on your intended use and budget.

Ordering & Payment

1. How can I place an order? Orders can be placed directly through our website. Simply select the product you wish to purchase, add it to your cart, and proceed to checkout.

2. What payment methods do you accept? We accept major credit cards, PayPal, and wire transfers. If you need assistance with payment, please contact our support team.

3. Can I change or cancel my order? If your order has not yet shipped, please contact us as soon as possible to modify or cancel your order. We will do our best to accommodate your request. Some order cancellation may result in a Restocking fee (Equivalent to 15% of the total cost of the order).

Shipping & Delivery

1. Where do you ship to? We ship across Canada and internationally. Some restrictions may apply to specific products due to export regulations.

2. How long does shipping take? Shipping times vary depending on your location and the shipping method selected. Generally, domestic orders arrive within 5-7 business days, while international orders may take 10-14 business days.

3. How much does shipping cost? Shipping costs are calculated at checkout based on your location and the size of your order.

4. Will I receive a tracking number? Yes, once your order is shipped, you will receive a tracking number via email.

Returns & Warranty

1. What is your return policy? We offer a 30-day return policy for unused and unopened products. Please contact our support team for return instructions. Some condition applies to each product.

2. Do your products come with a warranty? Yes, all of our products include a manufacturer’s warranty and even some with lifetime warranty. Warranty periods vary by product, so please refer to the specific product page for details.

3. How do I initiate a warranty claim? To start a warranty claim, contact our support team with your purchase details and a description of the issue.

Military & First Responder Discount

1. Do you offer a military or first responder discount? Yes! We offer a 5% lifetime discount to active duty, reservists, veterans, retired military, and first responders. Verification is handled manually via email with proof submission.

2. How do I apply for the discount? To receive the discount, please email us at info@northerntacticaldefense.com with your proof of service. Once verified, we will provide a discount code for your purchase.

Support

1. How can I contact customer support? You can reach our support team via email at info@northerntacticaldefense.com. We are available Monday to Friday, 9 AM to 5 PM (EST).

2. Do you offer technical support for your products? Yes, our technical support team can assist with setup, troubleshooting, and product information. Contact us via email or phone for assistance.

If you have any other questions, please do not hesitate to reach out!

 

Night Vision Image Intensifier Tubes – 2-Year Limited Warranty

Northern Tactical Defense ("NTD") warrants that the night vision image intensifier tubes sold with its products are free from defects in materials and workmanship for a period of two (2) years from the date of purchase. If a defect is found during this warranty period, NTD will, at its sole discretion, repair or replace the defective image intensifier tube at no cost to the customer.

Exclusions: This warranty does not cover damage caused by:

  • Misuse, abuse, or neglect
  • Accidents or improper maintenance
  • Unauthorized repairs or modifications
  • Environmental conditions beyond normal wear and tear, including exposure to excessive moisture, dust, or extreme temperatures

Unit Housings and Repairs – Lifetime Limited Warranty

NTD provides a lifetime limited warranty on the unit housings and repairs of purchased night vision products. This warranty covers defects in materials and workmanship for the lifetime of the product. NTD will, at its discretion, repair or replace any defective unit housing or conduct necessary repairs on the purchased unit free of charge.

Exclusions: This warranty does not cover damage resulting from:

  • Misuse, abuse, or neglect
  • Accidents or improper maintenance
  • Unauthorized repairs or modifications
  • Environmental conditions beyond normal wear and tear

Warranty Claim Procedure

To initiate a warranty claim, the original purchaser must:

  1. Contact NTD Customer Service at julien.thibault@northerntacticaldefense.com or matthew.forbes@northerntacticaldefense.com with proof of purchase and a detailed description of the issue.
  2. Follow the instructions provided by NTD for returning the product. NTD will provide a return authorization number and shipping instructions.

Shipping Costs:

  • The customer is responsible for shipping costs associated with returning the product to NTD.
  • NTD will cover the cost of return shipping for repaired or replaced items.

Inspection and Decision:
Upon receiving the returned product, NTD will inspect it to determine if the warranty applies. If eligible, NTD will repair or replace the product and return it promptly.

Limitation of Liability

To the extent permitted by law, NTD’s liability under this warranty is limited to the repair or replacement of the defective product. NTD is not liable for any consequential, incidental, or special damages arising from the use or inability to use the product.

Disclaimer

This warranty is the sole and exclusive warranty provided by NTD and is in lieu of all other warranties, express or implied. NTD disclaims all other warranties, including but not limited to, implied warranties of merchantability and fitness for a particular purpose.

Restocking Fee

Returns of non-defective products are subject to a restocking fee of 15% of the purchase price. This fee covers inspection, repackaging, and administrative costs associated with processing returns. The restocking fee will be deducted from the refund amount.

Conditions:

  • The product must be returned in its original condition, including all accessories and packaging.
  • The return must be initiated within [insert number] days of the original purchase date.
  • Shipping costs for the return are the responsibility of the customer.
  • All orders canceled after being placed are subject to this 15% restocking fee, regardless of whether the product has been shipped.

Please note that this restocking fee does not apply to defective products covered under our warranty policy.

NTD reserves the right to modify or update this warranty policy at any time.

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