Warranty Policy
Night Vision Image Intensifier Tubes – 2-Year Limited Warranty
Northern Tactical Defense ("NTD") warrants that the night vision image intensifier tubes sold with its products are free from defects in materials and workmanship for a period of two (2) years from the date of purchase. If a defect is found during this warranty period, NTD will, at its sole discretion, repair or replace the defective image intensifier tube at no cost to the customer.
Exclusions: This warranty does not cover damage caused by:
- Misuse, abuse, or neglect
- Accidents or improper maintenance
- Unauthorized repairs or modifications
- Environmental conditions beyond normal wear and tear, including exposure to excessive moisture, dust, or extreme temperatures
Unit Housings and Repairs – Lifetime Limited Warranty
NTD provides a lifetime limited warranty on the unit housings and repairs of purchased night vision products. This warranty covers defects in materials and workmanship for the lifetime of the product. NTD will, at its discretion, repair or replace any defective unit housing or conduct necessary repairs on the purchased unit free of charge.
Exclusions: This warranty does not cover damage resulting from:
- Misuse, abuse, or neglect
- Accidents or improper maintenance
- Unauthorized repairs or modifications
- Environmental conditions beyond normal wear and tear
Warranty Claim Procedure
To initiate a warranty claim, the original purchaser must:
- Contact NTD Customer Service at julien.thibault@northerntacticaldefense.com or matthew.forbes@northerntacticaldefense.com with proof of purchase and a detailed description of the issue.
- Follow the instructions provided by NTD for returning the product. NTD will provide a return authorization number and shipping instructions.
Shipping Costs:
- The customer is responsible for shipping costs associated with returning the product to NTD.
- NTD will cover the cost of return shipping for repaired or replaced items.
Inspection and Decision:
Upon receiving the returned product, NTD will inspect it to determine if the warranty applies. If eligible, NTD will repair or replace the product and return it promptly.
Limitation of Liability
To the extent permitted by law, NTD’s liability under this warranty is limited to the repair or replacement of the defective product. NTD is not liable for any consequential, incidental, or special damages arising from the use or inability to use the product.
Disclaimer
This warranty is the sole and exclusive warranty provided by NTD and is in lieu of all other warranties, express or implied. NTD disclaims all other warranties, including but not limited to, implied warranties of merchantability and fitness for a particular purpose.