Night Vision Image Intensifier Tubes - 2 Year Limited Warranty
Northern Tactical Defense ("NTD") warrants that the night vision image intensifier tubes sold with its products are free from defects in materials and workmanship for a period of two (2) years from the date of purchase. If a defect is found during this warranty period, NTD will, at its sole discretion, repair or replace the defective image intensifier tube.
This warranty does not cover damage caused by misuse, abuse, accident, neglect, improper maintenance, unauthorized repairs, modifications, or any other circumstances beyond normal wear and tear.
Unit Housings and Repairs - Lifetime Limited Warranty
NTD provides a lifetime limited warranty on the unit housings and repairs of purchased night vision products. This warranty covers defects in materials and workmanship for the lifetime of the product. NTD will, at its discretion, repair or replace any defective unit housing or conduct necessary repairs on the purchased unit.
Exclusions to this warranty include damage resulting from misuse, abuse, accident, neglect, improper maintenance, unauthorized repairs, modifications, or any other circumstances beyond normal wear and tear.
Warranty Claim Procedure
To initiate a warranty claim, the original purchaser must contact NTD Customer Service at julien.thibault@northerntacticaldefense.com or matthew.forbes@northerntacticaldefense.com
and provide proof of purchase. NTD will then provide instructions for returning the product. The customer is responsible for all shipping costs associated with returning the product to NTD.
Upon receiving the defective product, NTD will inspect and determine whether the warranty applies. If eligible, NTD will, at its discretion, repair or replace the product and cover the cost of return shipping.
Limitation of Liability
To the extent permitted by law, NTD's liability under this warranty is limited to the repair or replacement of the defective product. NTD is not liable for any consequential or incidental damages.
Disclaimer
This warranty is the sole and exclusive warranty provided by NTD and is in lieu of all other warranties, express or implied. NTD disclaims all other warranties, including but not limited to, the implied warranties of merchantability and fitness for a particular purpose.
NTD reserves the right to modify or update this warranty policy at any time.
Restocking Fee Policy
What is a Restocking Fee?
A restocking fee is a charge applied to orders that have been processed and subsequently canceled. This fee helps us cover the costs associated with handling and preparing the order, as well as restocking items to inventory.
When is the Restocking Fee Applied?
The restocking fee is applicable under the following circumstances:
Processed Orders: Orders that have been processed but are canceled before shipment.
Customer-Initiated Cancellations: Orders canceled by the customer after processing has begun.
Restocking Fee Rate
A 10% restocking fee will be applied to the total order value for all processed but canceled orders.
Example Calculation
If you placed an order with a total value of $100 and decide to cancel it after it has been processed, a restocking fee of $10 (10% of $100) will be deducted from your refund.
Important Points to Note
Order Status: An order is considered processed once it enters the fulfillment stage, which begins shortly after the order is placed.
Non-Refundable Fees: The restocking fee is non-refundable and will be deducted from the total amount refunded to the customer.
We appreciate your understanding and cooperation regarding our restocking fee policy. Our aim is to provide a seamless shopping experience while ensuring the efficiency and sustainability of our operations.
